Service jobs
A job has a location, a date, a technician, a description of the work and a stage from planned to done.
xOffice · Field service system · jobs and technicians
Field service system for jobs, technicians and customer equipment
The dispatcher sees who is going where. The technician knows what's waiting and what to bring. A finished job turns into an invoice from the hours and materials. No paper job sheets, no retyping into a spreadsheet.
Jobs · technician calendar · equipment · hours · materials · invoicing
Do 31. 12. 2026
Order by 31 Dec 2026 and we'll run a free penetration test on your finished system before go-live. You get a final report and a certificate that the test was carried out.
Co test obsahuje →Definice
What is a field service system
A field service system (field service management) runs the work of technicians at customer sites: jobs, visit planning, the equipment being serviced, hours worked and materials used.
In Odoo, service ties into inventory, sales and invoicing. A visit doesn't create yet another separate record. It creates a job you can invoice straight away.
| System foundation | Open source Odoo 19 (LGPL-3 license) and proven open source OCA modules |
|---|---|
| License per user | 0 EUR. You pay a base fee for the server and a service fee per account: 10.99 EUR per full user, 2.49 EUR per light user |
| For comparison: Odoo Enterprise | 33.90 EUR per user a month with monthly billing, 27.90 EUR only with a one-year commitment (odoo.com price list, 12 Oct 2026) |
| Where your data runs | On a dedicated server in the EU, or on your own. PostgreSQL database, export any time |
| The Czech part | VAT return and VAT control statement (kontrolní hlášení) as XML for the EPO portal, checked against the official schema |
| AI assistant | Optional: your own provider account, a model on our EU infrastructure, or a server at your site |
| Security | Audit log, password policy, logout after inactivity, an information security management module |
| Rollout time | Four to twelve weeks depending on scope, date confirmed after the fit-gap analysis |
Checked 12 Oct 2026
What the system does
Field service system in practice
Technician calendar
The weekly plan of every technician in one view, filtered by team, stage and technician.
Customer equipment
A boiler, heat pump or air conditioner with its serial number and the place where it stands.
Hours on the job
The technician logs time against the job and the hours flow into timesheets and invoicing.
Materials from stock
Spare parts are issued against the job, so inventory keeps the real count.
Job invoicing
A job links to a sales order and an invoice, with Czech VAT.
Inside the system
This is what work in the system looks like
Real screens from our deployment, with sample data. No mock-ups.
Service: the weekly technician plan
Service jobs with technician and stage
Customer equipment with serial numbers
Quotes pull from stock and price lists
DEMODemo environment
Try xOffice
Pick one of three made-up companies: field service, trading, or manufacturing. Inside are jobs, quotes and invoices with Czech VAT. Nothing is saved, and the demo resets every night.
You get access with a code sent by e-mail, no password.
Open the demoFit with your operations
Boxed ERP covers 60%. We aim for 95%.
Boxed ERP makes you change your processes to fit the software. We set our system up around how you really work, from large trading firms to manufacturers.
Off-the-shelf ERP, typical reality60 %
Off-the-shelf ERP, best case80 %
Lumenax ERP, our target on every rollout95 %
An estimate from our projects and migrations, not an independent study. Companies close the gap to 100% with spreadsheets, e-mails and retyping, and that's where time gets lost and mistakes creep in.
Why us
Part of a full ERP, not one more stand-alone program.
0 EUR for licenses
Open source Odoo, LGPL-3 license. Per account you only pay for the service, 2.49 EUR a month for a light user.
No vendor lock-in
The code and data are yours. You can leave any time.
AI and NIS2 readiness
An AI assistant over your data, set up your way, and NIS2 and ISO 27001 readiness from day one.
How the rollout works
From fit-gap analysis to go-live in four to twelve weeks.
01
Fit-gap analysis
We walk through your processes and write down for each one whether the system covers it with configuration, with a change, or not at all. You keep the result.
02
Setup and data
We configure modules, roles and permissions, move data over from your current system and prepare a test environment.
03
Trial run
Key people work in a test copy with their own data. We fix things until it fits.
04
Go-live and operations
We switch over in a quiet period and keep looking after the system under the package you chose.
Apps and how they connect
One system that grows with the company.
xOffice: the whole ERP system
Every module in one system, service prices, the AI assistant and NIS2 readiness.
Learn more →CRM system
Deals, quotes and customer communication linked to invoicing and stock.
Learn more →Warehouse system (WMS)
Multiple warehouses and locations, lots, serial numbers and replenishment.
Learn more →Manufacturing and planning (MES)
Bills of materials, work centers, production orders and material consumption.
Learn more →Attendance system
Check-in on a tablet at the door or from a phone, overtime and reports.
Learn more →Odoo in the Czech Republic
What open source Odoo is, how it differs from paid Enterprise and what we add.
Learn more →Implementation calculator
What the rollout costs: modules, data migration, integrations and timeline.
Learn more →Migrating from your current system: From Pohoda · From Helios · From ABRA · From Soft4Sale · Helios Orange alternative
FAQ
Frequently asked questions
What is a field service system?
A field service system runs the work of technicians at customer sites: jobs, visit planning, equipment, hours worked and materials used. In Odoo, inventory, sales and invoicing connect to it.
What exactly does the demo show?
An invented company, Demo Servis s.r.o., that services heating and air conditioning: 63 service jobs, 34 pieces of customer equipment, 5 technicians, timesheets, sales orders and invoices. You see jobs and the technician calendar the way your people will.
Do technicians get a mobile app?
Odoo runs in a mobile browser, so a technician opens the job on a phone or tablet. We don't ship a separate app that works offline out of the box. If you need one, we say so in the fit-gap analysis and propose a solution.
Is there a customer portal?
Not in the demo. For customers who should follow their jobs online, we add the portal as a separate module.
Is the service module available in Czech?
Odoo itself is in Czech, but the community OCA service module has no Czech translation. We translate field and screen names when we roll it out, so technicians work in Czech.
How much does a field service system cost?
You don't pay for Odoo licenses. We quote the service rollout as a fixed price after the fit-gap analysis, operations 137 EUR a month, support from 499 EUR and the Partner package from 1,399 EUR a month, always plus the service fee for user accounts.
Start here
We start with a fit-gap analysis of your processes.
In an hour you know what the system covers, what needs changing and what it will cost. You keep the results.
